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Communicating and Negotiating with Emotional Intelligence
	This course is part of our regular programme. Click here to view the schedule or start a new booking form. Use the browser back button if you have already started to book places. Alternatively, we can run any of our courses at your premises. Contact us for details.

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(Click here to view the schedule or start a new booking form. Use the browser back button if you have already started to book places.)

This one-day course enables participants to become more effective communicators and negotiators.  Awareness of how our own and others’ emotions and attitudes affect communicating behaviour, enables us to take more control of our behaviour and have more effective working relationships with colleagues, direct reports, managers, staff and clients.  It provides practice in key features of successful negotiating behaviours required to achieve win-win outcomes in challenging situations.   

This course is tailored to those working in IT and the interactive media industries.

On this page:

• » Duration
• » Benefits
• » Features
• » Audience
• » Participants' comments
• » Instructor
• » Book online

Duration

Full day (9:30 pm to 5:00 pm), including breakfast and lunch (breakfast from 8:30)

Benefits

You will gain awareness of your current communicating and negotiating behaviours and how you need to change them to encourage constructive working relationships and avoid those which are more likely to lead to conflict.

• Understanding how your communication influences the way others behave and vice versa
• Gaining confidence to tackle the difficult issues you need to address in order to work constructively in a team or managing others
• Practising key negotiating behaviours which will enable you to get your own needs met in a win-win outcome which preserves relationships
• Understanding the different ways people are influenced and persuaded and how you may currently be missing opportunities
• Becoming aware of how your own emotions and attitudes change moment-by-moment and how to manage them

Features

• Functional Fluency – practising using five constructive communication styles and avoiding four unhelpful styles
• Key negotiating behaviours used by the best negotiators
• Focusing on needs and interests in negotiating in order to get agreement
• The part played by emotion in negotiating and how to make it work for you
• Negotiating with different personalities
• Cognitive-behavioural techniques for understanding and changing emotions
• Dealing with difficult people
• Opportunities to work on your own communication and negotiation issues/situations

Audience

Those who need to work constructively with other members of a team in order to achieve the outcomes required by their working role, and those who manage others, and/or deal with clients and suppliers.

Participants' comments

• I am more aware of how best to communicate in different situations, and how different ways of communicating are perceived by the person being spoken to.
• I felt the course was delivered very effectively and I learnt a lot.  The teaching style kept me interested.
• Valerie was very clear and sympathetic, knowledgeable and full of practical suggestions.
• It has given me a better insight into the mechanics of negotiation
• Fully met my needs – have a good understanding of what makes a good negotiator/negotiation.

Instructor

Valerie Fawcett has specialised in working with groups and individuals on their performance development and personal development for over 15 years after a first career in the publishing industry. She works with people on developing a combination of skills and self-awareness, because awareness of our own and others’ behaviours, attitudes and emotions is needed for real learning to take place.

Valerie has a degree in psychology and professional training in psychological resources such as cognitive-behavioural techniques, MBTI personality profiling and Transactional Analysis. She is an Associate of the Chartered Institute of Personnel and Development, a Certified Learning Practitioner, and a Member of the Association for Coaching.

She has worked with a wide range of public and private organizations including Vodafone, Macmillan Education, Elsevier, Thomson Reuters, OPP, Perkin Elmer Ltd, University of Oxford, local government and NHS (click here to see our full client list).

Book Online

Click here to view the schedule or start a new booking form. Use the browser back button if you have already started to book places.