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User-Centred Design for the Real Word - A series of 90-minute webinars
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5. Human Error, Messages & Feedback


 
Post-user-error apocalypse

What's in it for me?

We spend a lot of time designing web sites and systems for the 'sunny day' scenario when everything goes as planned. But in reality it is how well we deal with errors and exceptions that make the difference between failure and a good user experience.

In this webinar you'll learn some of the basic reasons why people make mistakes and how we can design to avoid them or at least minimize their impact. We'll also look at what makes a good error message and why these should always be a last resort.

Topics covered

  • Brief introduction to human error
  • Preventing errors
  • Planning for errors
  • Feedback and flow
  • Attracting attention
  • Error messages

Who should attend

Most of the Guerrilla UCD webinars are intended for a broad audience:

  • Web designers and developers
  • Webmasters
  • Line and project managers
  • Technical writers
  • Usability, user experience and interaction design professionals

What's included

All Guerrilla UCD webinars are 90 minutes long and include audio/video recordings and a copy of the slides. Recordings will be available for download after the live session. All resources can be shared within your team.

If you are able to attend a live session, you will be able to ask questions using a chat facility. You can connect to the webinar over the internet, or in most countries use a local-dial phone number and follow the session using the slides. See About Guerrilla UCD for more details.

Special offers

See our special offers page for details of our 5-for-the price-of-4 discount and how to get free sessions by referring friends and colleagues..

Defensive Design for the Web P Amazon US Amazon UK
Human Error E/B Amazon US Amazon UK

B = Background/theory, E = Essential, P = Practical
(see all GUCD-related books)

Instructor

William Hudson is a User Experience Strategist who consults, writes and teaches in the fields of user-centred design, user experience and usability. He has over 45 years' experience in the development of interactive systems, initially with a background in software engineering. William was the product and user interface designer for the Emmy-award-winning "boujou"; now an indispensable tool in major film studios. He has specialized in interaction design and human-computer interaction since the late 1980's. William has written and taught courses that have been presented to hundreds of software and web developers, designers and managers in the UK, North America and Europe. He is the founder and principal consultant of Syntagm, a consultancy specializing in the design of interactive systems established in 1985.

William has presented papers, talks and tutorials at international conferences including CHI, UPA and Nielsen Norman Group Usability Week. He is the author of over 30 articles and papers, including the Interaction Design Encyclopedia entry on card sorting.

William has worked with a wide variety of clients, from startups to established multinationals (click here to see our client list). He is an Associate Lecturer in Computing at the Open University and has acted as an Adjunct Professor at Hult International Business School.