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Books

Building Confidence

Feel the Fear and do it Anyway by Susan Jeffers (also available at Amazon.com).

Effective Communication

Assertiveness at Work by Ken and Kate Back (also available at Amazon.com).

Saying No

When I say No, I feel Guilty by Manuel J. Smith (also available at Amazon.com)

Assertiveness at Work by Ken and Kate Back (also available at Amazon.com)

A Woman in your own Right by Anne Dickson (also available at Amazon.com)

Too Busy? Saying No without Guilt by Alice Fryling (also available at Amazon.com)