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Developing and Using Emotional Intelligence

Over recent years, psychologists have been drawing together research on competencies which have collectively been called Emotional Intelligence or Personal Intelligences. It has been found that emotional intelligence competencies contribute to our success both in our interactions with others at every level, and in achieving individual goals. Managers of today need emotional intelligence to be effective in using modern management styles. Emotional intelligence competencies form an important part of our other courses, particularly Springboard, Navigator, Superworking, Communicating Effectively, Assertiveness, Negotiating Skills and Coaching Skills

This one-day course uses Daniel Goleman’s five competencies as a framework for individuals to concentrate on the topic to assess and improve their competencies:

Self-awareness – being aware of your moods and emotions, especially old patterns of feeling, enables you to manage them better

Self-regulation – keeping disruptive emotions and impulses in check. People with this competence:

• manage impulsive feelings such as anger and fear well
• stay composed, positive, and unflappable even in trying moments
• think clearly and stay focused under pressure

Motivation – high achievers have an abundance of enthusiasm and persistence deriving from their personal motivation. How can individuals find their motivation and develop the qualities to buffer themselves against hopelessness and a sense of failure?

Empathy – being able to put yourself “in the other person’s shoes” is the fundamental people skill according to Goleman, but why is it so important and what are the effects of using it?

Social Skills – this competence covers skills of

• leaders in organising a network of people
• mediators in negotiating solutions
• individuals in building and maintaining relationships and having insights into other people’s feelings motivation and concerns.

The course uses a mixture of discussion, individual and group activities and caters for a variety of learning styles.

One day: 9.30-4.30; 4-12 participants