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Communicating Effectively

For many people, communication is a “natural” process which shouldn’t be difficult. However, the truth is that we unconsciously model our communicating style on different people as we grow up, and unless those people were excellent communicators, we can usually improve on our communicating behaviour.

Communication can easily lead to misunderstanding. Two people can go away from a conversation with different ideas about what was said or people can get into conflict without realizing how it happened.

We offer a two-day course with a half-day follow-up after three months, which enables participants to examine their style of communicating with others, to take steps to improve their interpersonal skills and to change behaviour patterns.Topics covered in the course include:

  • Methods of communication – pros and cons for appropriateness
  • Using assertive behaviour
  • Differences between talking and communicating
  • Effects of words, voice and body language
  • Emotionally intelligent communication
  • Avoiding conflict
  • Questioning and listening skills
  • Giving and receiving criticism and praise
  • Saying "no"
  • Listening skills
  • Effect of emotions on our ability to communicate

This is a very practical course, and participants are encouraged to work on situations from their own experience wherever possible. Other practice situations can be tailored to the environment of the organization.

Comments from participants:

"Excellent tutor with some brilliant examples."

 "I learnt more than I expected to and hadn’t realised how many ways I could improve my communication techniques."

"Helped to understand myself, other people and our interaction and gave good pointers on how to improve situations."

The course caters for different learning styles and individual needs and includes discussion, role-play, group work and other practical exercises.

The follow-up provides an opportunity to assess progress, deal with individual problems and build on knowledge and skills, ensuring the effectiveness of the training.

Two days: 9.30-4.30; half-day follow-up after 4 months
4-12 participants

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Assertiveness

Assertiveness is a form of behaviour which demonstrates your self-respect and respect for others. It is a behaviour, not a personality, so people who are not naturally assertive can learn to become so. Assertiveness is not about getting your own way at all costs, and should not be confused with being more aggressive in the workplace. People who can benefit from training in assertiveness may have a tendency to be passive or aggressive or a combination of the two.

In this two-day course (with half-day follow-up) we explore the differences between different types of behaviour and the principles and ingredients of assertive behaviour. Although the training includes guidance on ways to approach different situations, the principles taught enable participants to apply what they have learnt to any situation which may arise.

An important part of assertiveness is the way you behave towards yourself, so self-esteem and self-confidence are also addressed in this course. Topics covered include:

  • Ingredients of assertiveness
  • Being assertive with yourself
  • Building self-esteem
  • The assertive form of words
  • Body language and tone of voice
  • Projecting an assertive image
  • Giving feedback – criticism and praise
  • Receiving feedback - criticism and praise
  • Saying “no”
  • Apologising
  • Managing emotions

The course caters for different learning styles and individual needs and includes discussion, role-play, group work and other practical exercises.

The follow-up provides an opportunity to assess progress, deal with individual problems and revisit what has been learnt in different contexts - a particularly useful way of ensuring the effectiveness of the training.

A one-day Introduction to Assertiveness is also available - contact us for details.

Two days: 9.30-4.30; half-day follow-up after 4 months
4-12 participants

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Negotiating Skills

Negotiating is a vital part of communicating, living and working together as well as a formal business skill.  In most of the negotiating we do at work and in our personal lives, we need to achieve a win-win outcome, where both sides feel that agreement is to their benefit.  The behaviours required to achieve a win-win and build good working relationships are practised in our Negotiating Skills course.  The philosophy of learning underlying the course is "I do and I understand". Learning points are drawn out of a variety of practical exercises and individuals are encouraged to analyse and improve their personal styles. Topics covered include:

  • The four-stage process of negotiating
  • Effective negotiating behaviours
  • Emotional intelligence in negotiation
  • Influencing styles and strategies
  • Using your power
  • Turning features into benefits
  • Negotiating with “difficult” people
  • Dealing with an impasse
  • Closing the negotiation

Feedback from past participants: What did you find most useful?

"Being in different situations during role-playing.  Whether observing or actively taking part, there was something to be learned.  Also, different influencing styles."

"The opportunity to role play different scenarios, in a friendly environment.  The opportunity to try out new strategies." 

"Feedback from colleagues in small “non-intimidating” surroundings."

"Knowing things subconsciously and having them pointed out during the course was the most useful."

"Awareness of different styles and to be aware of other people’s needs and position."

"The course was well planned and this allowed lots of opportunity for tutor feedback."

"Thought level of interaction vs information giving was just right. Excellent tutor support throughout exercises.  Never bored!"

As participants often need to change their behaviour as a result of the course, a half-day follow-up is included to review progress, troubleshoot any problems and extend the teaching with new material and a different and challenging negotiating exercise.

Two days: 9.30-4.30 plus half-day follow-up
4-10 participants

Contact us to enquire about costs or to arrange a date to run these courses in your organisation.

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